Notation based on the Specified Commercial Transactions Law

Mizuro Komatsu

〒155-0032Eco House Yossawa 102, 1-29-34, Yozawa, Setagaya-ku, Tokyo

Phone: 03-6336-7602
Reception hours: 10:00 a.m. to 5:00 p.m.
Holidays: Saturdays, Sundays, and holidays (summer and winter holidays available)

Displayed on each product detail page

1. Credit card: At the time of payment
1. VISA / Master / American Express
2. amazon pay: at the time of payment
3. Mobile carrier payment: At the time of settlement

Delivery will be delivered by Sagawa Express. We usually ship on the next business day after your order. Please note that if you are on a weekend or holiday, it will be shipped after the holidays.

<商品のお届けより必ず7日以内にご連絡願います>

If you would like to return a defective item or an item that is different from your order, please contact cs@palette-clothing.com by email within 7 days of arrival. We do not accept returns or exchanges after 7 days from the date of arrival of the product.

< the size of the product did not match or was different from the image, etc., returns due to customer >

Regardless of the payment method at the time of order, we cannot accept returns / cancellations at your convenience.

<不良箇所が見つかった場合>

(Round-trip postage)

We will bear everything.

(Refund transfer fee (in case of refund))

We will bear everything.

(State)

We will respond even if there are no bags, boxes, tags (price tags), etc. Please contact us by e-mail about the state of the defective part. I would be happy if you could take a picture of a part that seems to be defective and attach an image.

(Replacement product shipment)

As a general rule, we will ship replacement products after confirmation of return of defective products.

(Sale item)

We accept returns, but in the case of exchange, there are many cases where there is no stock, and we may not be able to accept it.

Conditions for handling defective products